Customer Service Administrator

Company: Assured Automotive

Job Description:

*** Industry Leading Compensation, Benefits & Training ***

We are seeking a qualified Administrator to join our winning customer service team. The Customer Service Administrator’s primary responsibility is to provide an exceptional and successful customer experience while completing all components of administrative support to the Collision Repair Facility Team.

Role and Requirements

• Provides positive energy when greeting customers in person and on the phone

• Manage the confirmation and reservation of all rental vehicles & towing requests

• When required communicate updates with Customers & Insurance claims personnel 

• When required manage all arrangements for towing as well as costing against the Repair Order

• Ensure all assignments have been followed up and appointments confirmed with customers

• Reconcile each Repair Order prior to closing

• Monitor and manage Store’s Accounts Receivable

• Uphold Assured’s Core Values: Honesty, Integrity & Respect

• A minimum of 1 year of previous experience in a similar role

• Consistently demonstrates a successful client experience

• Communicate effectively, both verbally and in writing

• Strong attention to detail and a high degree of accuracy

• Effectively manage a fast-paced environment, demonstrating multitasking ability

A Career with Us Offers

• Competitive Pay and Benefits Program

• Career Growth Opportunities for advancement

• On-going I-Car and Industry Training Programs, 

• Professional Development Opportunities.

• A Professional atmosphere, great working conditions, dynamic leadership

Our Commitment to Our Employees
We believe our employees are at the heart of our success. We strive to employ people who possess ideal characteristics, abilities, experience, education, and character. We want only those people who share in our same "Core Values". 
 

We are an equal opportunity employer. We are proud to provide accommodations during the recruitment process.

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