Customer Service (CSR)

Company: Glass America

NY Buffalo - 300146

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

Glass America

Customer Service Rep / Office Support

Buffalo, NY

Pay Range: $18 - $21 per hour

  • Compensation is commensurate with skill, education and experience.

Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

What Glass America offers you:

Full-Time (30 or more hours per week) employees enjoy

  • 80 hours of paid time off annually.

  • 80 hours of paid parental leave.

  • 6 paid holidays annually.

  • Medical, Prescription Drug, Dental & Vision Insurance

  • 401(k) Retirement Plan with company match.

  • Employer Paid Short-Term Disability & Life Insurance.

  • Additional Voluntary Life Insurance.

  • Free prescription or non prescription safety glasses each year.

What Glass America requires of you to be successful:

  • Professionally handle customer interactions and general inquiries, both in person and over the phone.

  • Have a sense of urgency when scheduling customer appointments.

  • Maintain regular communication with Auto Glass Technicians in the field.

  • Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.

  • Follow our step by step process to provide quotes on our competitively priced installation and repair services.

  • Take proactive actions to help your team meet shop production goals and budgetary objectives.

  • When needed, pivot to provide additional assistance to the dispatch/parts team.

What Glass America needs of you to join the team:

  • Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.

  • Comfortable in a customer facing, front line role.

  • Reliable and dependable hard worker with a positive demeanor.

  • High aptitude for technology with strong typing and data entry skills.

  • Process driven with the understanding of how to manage inventory levels.

  • Ability to work some Saturdays and overtime as necessary.

  • General knowledge of automobile functions and systems.

  • Auto Parts and/or Dispatcher experience is highly desirable.


 

Glass America is an Equal Opportunity Employer.