Front Office Support

Company: Glass America

Gastonia, North Carolina

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

Glass America

Customer Service Rep / Admin Support

Gastonia, NC

Glass America is a respected leader in the auto glass industry. As a Customer Service Representative (CSR), you are a key member of Glass America’s shop operations team and instrumental in our overall success. You will have a direct impact on how efficient and effective our team is, day in and day out.

What Glass America offers you:

  • Full-time position with a great starting wage.

  • Benefits that start on your first day of work!

  • Career development and progression opportunities.

  • 401k, PTO, paid holidays, life insurance and short term disability.

  • Be part of a company that does business in 38 states and continues to grow!

What Glass America requires of you to be successful:

  • Professionally handle customer interactions and general inquiries, both in person and over the phone.

  • Have a sense of urgency when scheduling customer appointments.

  • Maintain regular communication with Auto Glass Technicians in the field.

  • Utilize our software to make a note of all conversations, enter sales information and update customer records as needed.

  • Follow our step by step process to provide quotes on our competitively priced installation and repair services.

  • Take proactive actions to help your team meet shop production goals and budgetary objectives.

  • When needed, pivot to provide additional assistance to the dispatch/parts team.

What Glass America needs of you to join the team:

  • Work experience that demonstrates the ability to stay organized and handle a high volume of phone calls and emails.

  • Comfortable in a customer facing, front line role.

  • Reliable and dependable hard worker with a positive demeanor.

  • High aptitude for technology with strong typing and data entry skills.

  • Process driven with the understanding of how to manage inventory levels.

  • Ability to work some Saturdays and overtime as necessary.

  • General knowledge of automobile functions and systems.

  • Auto Parts and/or Dispatcher experience is highly desirable.


 

Glass America is an Equal Opportunity Employer.