Infrastructure Services Coordinator

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS
 
Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! 
 
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. 
 
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
 

Job Description:

The Boyd Group is looking for an IT Infrastructure Services Coordinator  to assist with various IT projects and integration of acquisitions.  You will be a part of the IT Infrastructure team that is responsible for designing and developing scalable, maintainable, and highly available infrastructure to support business objectives and defined SLAs. 

Key Job Responsibilities:

MANAGEMENT

  • Travel to new and existing Gerber shops to install and troubleshoot networking equipment, PCs and printers and provide IT services to ensure proper connectivity. 

  • Take the necessary actions to meet daily/weekly/monthly goals and objectives.

  • Effectively communicate to all peers and supervisors.

  • Supervise low-voltage cabling vendors performing any IT related cabling

  • Coordinate with various divisions (Collision, Glass, MAS) to open and relocate shops with IT support services. 

  • Provide support, documentation, and guidance to vendors to ensure they are meeting their goals. 

  • Maintain accurate tracking of project related spending and control vendor costs.

  • Assist in the development and deployment of PC installation policies and standards.  Ensure vendor and employee adherence to standards.
     

WORK QUALITY

  • Ensure that the values, objectives and quality standards of the Company are achieved/met.  

  • Periodically work with the Manager of IT Infrastructure Projects to review and audit vendor work.

WORK EFFICIENCY

  • Ability to own and handle multiple complex projects simultaneously with overlapping deadlines.

  • Work with PMO and IT Infrastructure Director to perform standardized project tracking and reporting. 

  • Ability to travel within the continental US to install IT equipment for upcoming acquisitions.  

  • Work within a change control environment to effectively communicate, document, and implement change. 

SAFETY

  • Observe and comply with safety requirements when conducting any work at the auto body repair shops.  

  • Participate in on-going safety training.  

  • Ensure that work areas are kept clean and safe and that employees operate under safe working conditions.

  • Comply with any safety directives when working in production environments.
     

COMPANY EXPECTATIONS

  • Comply with all Company policies and procedures as outlined in the employee handbook.  

  • Maintain a good rapport with all employees of Gerber.  

  • Take responsibility in your area of employment with Gerber for reporting, making recommendations and correcting situations adverse to the Company’s best interest.

  • Up to 90% travel possible at times.

SUPERVISORY RESPONSIBILITIES: Indirectly manage the work of vendors to ensure proper quality, cost, and timeliness of work. 

Educations and/or Experience Required:

  •  High School Diploma/GED and 6-8 years related work experience  required.

  • Bachelor’s Degree in Computer Science or a related field preferred.

  • A+ or Network + certifications highly preferred.

  • Project+, PMP, or other project related certifications highly preferred.

  • ITILv3 Certification or experience working in an ITIL environment preferred. 

  • Experience with Windows system administration is a plus.

  • At least three years working as a Project Manager or other IT leadership role.

Required Skills/Abilities:

  • Good decision making ability; sound judgment. 

  • Ability to use a computer screen and keyboard to run daily business 
  • Proficient at operating general office equipment. 

  • Must be able to sit, stand, and walk for long periods of time. 
  • Ability to effectively interact with customers. 
  • Ability to effectively function and contribute in a team setting. 
  • Easily adaptable to a fast-paced environment. 
  • Good oral and written communication skills; able to speak English fluently.
  • Solid understanding of the OSI and TCP/IP models.
  • Knowledge of low voltage cabling requirements and how to perform a cabling site survey.
  • Familiarity with wireless coverage requirements and how to perform a wireless site survey.
  • Understanding of cloud environments such as Azure and AWS.
  • Understanding of virtual environments and associated networking (VMware, Citrix, etc)
  • Intermediate knowledge of end-user devices (printers, phones, and Windows PCs).  Ability to install and configure any of these common devices. 
  • Ability to safely lift and carry objects weighing up to 50 lbs.
     

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

  • Competitive Pay Plans
  • Medical, Prescription Drug, Dental & Vision Insurance
  • 401(k) Retirement Plan with company match
  • Employer Paid Short-Term Disability & Life Insurance
  • Paid Vacation & Holidays
  • Continuing Education Opportunities

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.