Manager in training

King Edward, Manitoba

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

Summary

The General Manager’s primary responsibility and accountability includes providing an exceptional and successful customer experience while leading and maintaining the day-to-day operation of the Store in compliance with Boyd Autobody & Glass’s established policies and procedures.  The General Manager plans and implements the daily operations of the Collision Center to ensure that overall KPI’s and insurance metrics are met.  They are responsible to coach and empower each team member’s performance and success in their individual roles.  The General Manager will promote and maintain the highest quality standards of professionalism in serving all customers and  the General Manager plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members.  General Managers are committed to being a dedicated Brand Ambassador of Boyd, leading by example at all times.

Role and Requirements

  • Lead and account for all aspects of the Collision Centre operation

  • Provides positive energy when greeting customers in person and on the phone

  • Prepare and manage the annual and monthly operating budget of the Collision Centre

  • Forecast, target and track monthly sales, profit and expense objectives

  • Manage dealership relations that include both the CSDR and the Dealership Management, (via monthly visits)

  • Deliver formal annual performance reviews and informal monthly performance reviews as per Assured guidelines

  • Monitor and maintain all A/P and A/R relating to the Collision Centre

  • Implement all systems, scheduling and procedures in the Collision Centre

  • Sustain high profitability in all areas and control departmental expenses

  • Achieve Net Promoter Score (NPS) targets 

  • Schedule monthly coaching sessions with your direct reports

  • Evaluate and coach team members through performance management reviews

  • Maintain a clean and organized repair facility at all times

  • Monitor all maintenance required for all shop equipment including the paint booth

  • Provide training for all staff as necessary

  • Ensure all staff wear proper safety gear and adhere to Boyd’s dress code

  • Open and Close the facility as per Boyd procedures

  • Conduct or co-ordinate daily production meetings/walks to confirm through-put and delivery dates

  • Manage all estimates to ensure the labour mix is within the Boyd standards

  • Ensure the Management Information System (MIS) data is accurate and timely (ASE)

  • Manage Store capacity when load levelling is required

  • Lead and manage all repair facility personnel (incl. CSDR)

  • Supervise all Insurance accounts and ensure all guidelines and procedures are enforced and computer programs utilized (Progi/APU/ARMS)

  • Ensure the vehicle scheduling process is managed to ensure overall Store Performance

  • Ensure all staff are accountable to maintain repair quality as per Boyd guidelines

  • Communicate and implement any requests from either the Senior Leadership Team to appropriate repair facility staff, within the allotted time frame

  • Store CSI performance review and follow up within 24 hours.

  • Address and resolve all customer concerns in a timely manner without compromising the client experience

  • Process and approve all bi-weekly payroll

  • Responsible for all accurate costing and documentation of each Repair Order prior to closing. 

  • Responsible for following company Revenue Recognition policies 

  • Ensure all Insurance programs, guidelines and procedures are adhered to

  • Ensure all total losses are processed as per Insurance guidelines

  • Facilitate monthly Health & Safety and staff meeting 

  • Provide team support as required

  • Attend training, information sessions and workshops recommended by the Senior Leadership Team 

  • All communication correspondence will be addressed and responded to within 24hrs

  • Attend Monthly Managers Meeting scheduled by Senior Leadership

  • Adhere to Boyd’s Policies and Procedures, according to established  business practices

  • Maintain the Boyd KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)

  • Uphold Boyd’s Core Values : Honesty, Integrity & Respect

  • Consistently demonstrates actions and behaviors supporting our “10 Promise”

 

 

Work Tools to be Utilized

  • Estimating: Mitchell, Qapter

  • Parts sourcing: Car-part, Progi, APU etc

  • Management Information System: ASE

  • Rental Management: ARMS

  • HR & AP: Workday

 

 

Knowledge, Skills and Attitude Required

  • Post-Secondary Education or equivalent

  • Proven leadership experience in a collision repair environment or similar role

  • Effective attention to detail and a high degree of accuracy 

  • Consistently demonstrates a successful client experience

  • Communicate clearly both verbally and in writing

  • I-Car Registered (working towards Gold Class certification)

  • Ability to motivate others utilizing effective coaching tools and managements skills

  • Effectively manage a fast-paced environment, demonstrating multi-tasking ability while working under pressure