Market Manager

Company: Gerber Collision & Glass

Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! 
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. 
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

1.  Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
2.  Manage the activities of all locations within the designated market through active coordination with the individual locations’ General Managers. Monitor capture rates to insure stores are taking full advantage of opportunities.
3.  Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the   company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance. 
4.  Be the conduit for load leveling for the market by holding daily calls.
5.  Recruit, interview, train new hires. Ensure customer satisfaction by coaching staff and resolving customer concerns as required. Seek out opportunities for continuous education and development for all employees. Participate in external marketing and team building activities as requested.
6.   Promote safe, clean working conditions; review audits and safety records of their locations.  Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.                                                                                                                
7.   Work with corporate staff to achieve the external growth of the assigned market internal reporting and   communications to meet or exceed the objectives of the area business plan.
8.  Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential. Contact all claims managers and dealer accounts on a monthly basis (minimum).
9.  Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.
10  Promote, develop and act as a liaison with area insurance contacts and other referral points. Ensure that stores are responsive to clients in a timely manner.

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

  • Competitive Pay Plans
  • Medical, Prescription Drug, Dental & Vision Insurance
  • 401(k) Retirement Plan with company match
  • Employer Paid Short-Term Disability & Life Insurance
  • Paid Vacation & Holidays
  • Continuing Education Opportunities

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit to learn more about our company.