National Account Manager

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS
 
Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! 
 
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. 
 
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
 

Job Description:

The National Account Manager will be responsible for building, maintaining and growing local, regional and national business partner relationships with insurance carriers. This role will also be responsible for ensuring internal customers understand and comply with all Direct Repair Programs (DRP) that the company enters into. The National Account Manager will report to the Senior Vice President of Sales.

Job Responsibilities:

Insurance Partner Relationship Management

  • The National Account Manager will be the primary point of contact for several insurance partners including responsibility for service recovery issues and DRP compliance by:

    • Monitoring performance of repair centers and bringing awareness to the operating teams for areas requiring attention.

    • Scheduling and coordinating meetings with insurance staff and internal customers to review program progress and opportunities.

    • Taking and publishing meeting notes as needed, including documenting agreed to action items and responsibilities.

    • Maintaining strong relations with insurance partners when staffing changes take place, including meeting any communication requirements of our partners.

    • Contacting clients via telephone and email on a regular basis.

  • Monitor DOMO to gather performance data for presentations to insurance partners.

Internal Customer Support

  • Assisting in implementing new DRP roll outs. Including educating internal customers  regarding the program’s parameters.

  • Assume responsibility for service recovery issues for their assigned region, in coordination with internal customers

  • Participate in weekly operations team meetings and provide client updates and feedback

    • Implement and monitor action plans as necessary. Report progress internally and to insurance partners

  • Tracking internal compliance and performance for all DRP agreements

  • Contacting clients to determine their interest in expansion locations and what level of revenue we can anticipate.

Market Trends

  • The National Account Manager will be responsible for reviewing and understanding labor rates and other market trends in order to improve the company’s gross margins and financial performance.

  • In order to communicate the benefits of working with Gerber the National Account Manager will have a complete understanding of the company’s and our competition’s performance metrics in their assigned area. Including but not limited customer satisfaction, cycle time, length of rental, repair quality and severity metrics

Job Requirements:

Education: 4-year degree is preferred.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

  • Competitive Pay Plans
  • Medical, Prescription Drug, Dental & Vision Insurance
  • 401(k) Retirement Plan with company match
  • Employer Paid Short-Term Disability & Life Insurance
  • Paid Vacation & Holidays
  • Continuing Education Opportunities

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.