Regional Director - Illinois

Company: Gerber Collision & Glass

Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! 
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. 
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.

Job Description:

**Must live in the Chicagoland area **

The Region Director of Operations will direct business and financial strategies that deliver outstanding service to our clients, exceptional leadership for our staff, provide expertise within our industry and effectively contribute to the development of company growth.  This RD will partner with the Executive Management team, operations and other functional leadership, as well as key customers, to drive sustained business results and to create a culture of operational excellence and continuous improvement.  The RD is responsible for the development and performance of all market management in each assigned market; instilling the Boyd Group’s Mission, Vision and Wildly Important Goals into daily execution.

Job Responsibilities

  • Directly responsible for achieving revenue and profitability targets for an  assigned region.

  • Manages the regional P&L so that effective cost-saving measures are in place and revenue is maximized.

  • Leads and develops teams to optimize service delivery to our insurance partners and produce measurable and cost-effective results that align directly with client's business drivers.

  • Ensures highly productive relationships and partnerships for the benefit of the organization.

  • Provides high-level client service and client responsiveness; maintains an understanding of their goals and objectives and ensures the market meets or exceeds them. 

  • Holds Market Leadership  accountable for recruiting, training, scheduling field time, coaching, counseling and disciplining employees in assigned markets.

  • Works with market management to create and maintain a bench of trained, prepared employees for succession planning to provide agility in growth and attrition. 

  • Develops a business plan and sales strategy for the market to ensure attainment of company sales goals, profitability and team accountability. Plans should include the following:

    • Staffing requirements, including recruitment and assigned locations

    • Sales goals by month, quarter and by fiscal year

    • Sets minimum standards for MM field time and training

  • Participates in business development and other growth related activities to ensure overall division and company objectives are achieved.

  • Enhances overall organizational capability through effective talent acquisition, employee development, and succession planning.

  • Ensure successful execution of EHS programs and continue to build culture of safety first.

  • Develops Market Leadership capabilities and is responsible for ensuring their team is equipped to meet business challenges. 

  • Supports performance of Market Leadership by communicating  job expectations, planning requirements, sales reporting, reviewing job performance, reviewing compensation goals and developing actions to attain goals as well as enforcing policies and procedures.

  • Ensures Market Leadership has productive working relationships with the vendor strengthen delivery of needed services.

  • Spearhead the recruitment, motivation, development of the Market Leadership team and instills a culture of accountability, performance based management, teamwork and other best practices to achieve the goals of the organization. 

  • Participates in staff selection, performance and compensation evaluations, corrective action and terminations, as necessary. 


  • Bachelor’s degree in Business Administration, Logistics, Engineering, or other industry-related field required

  • 12+ Years in increasingly responsible roles in Business Operations in high volume, multi-site retail or service organization

  • 5 Years Leadership experience required

  • Automotive industry or retail experience preferred

  • Ability to work in a fast-paced changing industry

  • Ability to use data to project trends and improve business operations and financial performance

  • Excellent written and oral skills, both in presentation and development of materials; ability to present and influence credibly at all levels in an organization

Internal Qualifications:

  • Must have at least 3 years as a Market Manager

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

  • Competitive Pay Plans
  • Medical, Prescription Drug, Dental & Vision Insurance
  • 401(k) Retirement Plan with company match
  • Employer Paid Short-Term Disability & Life Insurance
  • Paid Vacation & Holidays
  • Continuing Education Opportunities

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit to learn more about our company.