Front Office Support

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Company: Glass America

Johnson City, Tennessee

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

Glass America

Customer Service Rep / Admin Support

Johnson City, TN

Glass America continues to grow! We are a respected leader in the auto glass industry and seeking career-oriented team members that want to work for a financially stable company. Glass America truly believes "our employees are our greatest asset".

Why us?

  • Full-time position

  • Tremendous opportunity for advancement

  • Eligible for Benefits on DAY ONE!

As a Shop Customer Service Representative (CSR), you will provide effective and outstanding service to all customers, answer inbound calls from prospective customers to prepare and present quotes. You may be asked to provide additional assistance to our parts and dispatching teams to order automotive parts and assist with other operational needs.


 

Responsibilities

  • Professionally handle customer sales calls and general inquiries

  • Effectively communicate with Mobile Glass Technicians in the field

  • Document and update customer records based on interactions

  • Take the necessary actions to meet daily/weekly/monthly goals and objectives.

  • Provide daily assistance to dispatching/parts team

Qualifications

  • Ability to handle a high volume of phone calls and emails

  • Strong computer knowledge and data entry skills

  • Ability to work some Saturdays and work overtime as necessary

  • Auto Parts and/or Dispatcher experience is highly desirable

  • Ability to understand and manage inventory concepts, profit and loss statements

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