Manager In Training - CAN

Calgary, Alberta
We put our team members first. You'll receive a great salary and benefits, and experience the support and opportunity you deserve. You're empowered to make decisions. You control your future.

Job Description:

Lead and account for all aspects of the Collision Centre operation
Provides positive energy when greeting customers in person and on the phone
Prepare and manage the annual and monthly operating budget of the Collision Centre
Forecast, target and track monthly sales, profit and expense objectives
Manage dealership relations that include both the CSDR and the Dealership Management, (via monthly visits)
Deliver formal annual performance reviews and informal monthly performance reviews as per Assured guidelines
Monitor and maintain all A/P and A/R relating to the Collision Centre
Implement all systems, scheduling and procedures in the Collision Centre
Sustain high profitability in all areas and control departmental expenses
Achieve Net Promoter Score (NPS) targets
Schedule monthly coaching sessions with your direct reports
Evaluate and coach team members through performance management reviews
Maintain a clean and organized repair facility at all times
Monitor all maintenance required for all shop equipment include the paint booth
Provide training for all staff as necessary
Ensure all staff wear proper safety gear and adhere to Assured's dress code
Open and Close the facility as per Assured procedures
Conduct or co-ordinate daily production meetings/walks to confirm through-put and delivery dates
Manage all estimates to ensure the labour mix is within the Assured standards
Ensure the Management Information System (MIS) data is accurate and timely
Manage Store capacity when load levelling is required
Lead and manage all repair facility personnel (incl. CSDR)
Supervise all Insurance accounts and ensure all guidelines and procedures are enforced and computer programs utilized (Progi/APU/ARMS)
Ensure the vehicle scheduling process is managed to ensure overall Store Performance
Ensure all staff are accountable to maintain repair quality as per Assured guidelines
Communicate and implement any requests from either the Senior Leadership Team or Central Services to appropriate repair facility staff, within the allotted time frame
Store CSI performance review and follow up within 24 hours.
Address and resolve all customer concerns in a timely manner without compromising the client experience
Process and approve all bi-weekly payroll and submit to Central Service
Responsible for all accurate costing and closing of each Repair Order prior to submitting to ACC.
Ensure all Insurance programs, guidelines and procedures are adhered to
Ensure all total losses are processed as per Insurance guidelines
Facilitate monthly Health & Safety and staff meeting
Provide team support as required
Attend training, information sessions and workshops recommended by the Senior Leadership Team
All communication correspondence will be addressed and responded to within 24hrs
Attend Monthly Managers Meeting scheduled by Senior Leadership
Adhere to Assured's Policies and Procedures, according to established business practices
Maintain the Assured KPI's by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
Uphold Assured's Core Values : Honesty, Integrity & Respect
Consistently demonstrates actions and behaviors supporting our "10 Promise"