Inside Sales Representative

We put our team members first. You’ll receive a great salary and benefits, and experience the support and opportunity you deserve. You’re empowered to make decisions. You control your future.

Job Description:

POSITION SUMMARY: 

Inside Sales Representatives provide effective and outstanding customer service to all customers, answer inbound calls from prospective customers to prepare and present quotes and recommendations based on customers’ needs, effectively communicate with prospective customers to explain and sell Glass America products and services, appropriately respond to inquiries and questions, use available resources to provide accurate information about our products and our competitive prices, turn objections into sales, and use strong sales techniques to close each sale. 

PRINCIPLE FUNCTIONS AND RESPONSIBILITIES:

*Including but not limited to:

• Handle customer inquiries via phone and email.

• Provide customers with auto glass product and service information.

• Provide customers with estimates, make sales, schedule appointments, and process orders.

• Document all call and sale information.

• Make follow-up sales calls on all estimates that have been written and not sold.

• Assist with handling work for peers who are not available or are out of the office.

• Consistently meet all metrics established for the ISRs. 

SKILLS/ABILITIES: 

• Professional and pleasant telephone voice.

• Ability to effectively function in a team setting.

• Easily adaptable to a fast-paced environment managing multiple tasks.

• Excellent interpersonal communication skills (i.e., verbal, written, listening).

• Cheerful and helpful attitude.

• Good data entry and typing skills.

• Ability to function in a fast-paced environment.

• Problem-solving skills (i.e., handling customer concerns, competitive pricing tactics, etc.).

• Ability to sit for long periods and use/read a computer keyboard and monitor.

• Able to work Saturday or Sunday as part of a weekly schedule.

EDUCATION/QUALIFICATION/EXPERIENCE: 

• High School diploma or GED preferred.

• Experience using a PC with various software packages.

• Call center, customer service, or sales experience is strongly preferred.

Compensation Details:

This position pays $18/hr plus commission.