Sr. Manager, IT Infrastructure Platforms

Company: Gerber Collision & Glass

WELCOME TO GERBER COLLISION & GLASS
 
Our Team Members Drive Us! Gerber Collision & Glass is one of the largest collision repair companies in North America. With $2+ billion in sales, over 800 locations and growing, our 10,000+ team members across the United States and Canada are passionate about delivering our goal to WOW Every Customer and Be the Best! 
 
We invite you to join our team. Gerber offers a great place to launch and grow careers. As we continue to grow, we have endless opportunities for you to grow with us. 
 
Gerber Collision & Glass recognizes, values and welcomes all applicants with unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans.
 

Job Description:

The Boyd Group is looking for an  Infrastructure Platform Manager.  This role is responsible for planning, organizing, and managing staff and overall platform operations to ensure the stable operation of the organization’s IT infrastructure. This leader will have technical and managerial oversight of our cloud environments, data centers, enterprise network, omni-channel contact center, telephone and voice services, third party integrations, remote access, network security infrastructure and related infrastructure technologies and services.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

• Manage the day to day execution of infrastructure platform projects and initiatives as well as level 3 support responsibilities
• Maintain appropriate knowledge of current infrastructure technology trends and practices and appropriately infuse them into the team and our environment.
• Design, manage, and develop the infrastructure platform team.  Outline the appropriate team structure, breakdown of roles and responsibilities,.  Attract and develop talent.  Drive accountability to high standards and manage performance.
• Proficiently manage the infrastructure platform budget (> $20M)
• Outline near term and 3 year plan / roadmap for infrastructure technologies (operating and capital)
• Design and implement short- and long-term strategic plans to ensure infrastructure capacity meets existing and future requirements.
• Develop, implement, and maintain policies, procedures, and associated training plans for infrastructure administration and project management.
• Participate in the development of IT strategies in collaboration with the executive team.
• Conduct research and make recommendations on products, services, protocols, and standards in support of all infrastructure procurement and development efforts.
• Establish service level agreements with business units. 
• Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts.
• Negotiate with vendors, outsourcers, and contractors to secure infrastructure-specific products and services.
• Drive  the planning and deployment of infrastructure security measures.
• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Voice,  Internet, security, wireless implementations.
• Conduct feasibility studies for various upgrade projects, improvements, and other conversions.
• Define hardware and software standards in conjunction with SMEs and stakeholders.
• Provide network performance statistics and reports; develop strategies for maintaining cloud, server and network infrastructure.
• Manage operational costs; conduct near- and long-term financial forecasts for expanded functionality/user base. Responsible for outlining infrastructure 5 year rolling capital plan.
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities.
• Practice IT asset management, including maintenance of component inventory and related documentation.

WORK CONDITIONS

• On-call availability for 7 days per month.
• Sitting for extended periods of time.
• Occasional inspection of cables in floors and ceilings.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.

WORK QUALITY

• Ensure that the values, objectives and quality standards of the Company are achieved/met.  
• Be a resolution path for team members to resolve blockers
• Perform post-resolution follow-ups to help maintain excellent communication and relations with the business

WORK EFFICIENCY

• Ability to make sound and logical judgments.
• Strong track record of delivering projects on time and on budget with good quality 
• Demonstrated leadership and personnel/project management skills.
• Good understanding of the organization’s goals and objectives.
• Strong interpersonal, written, and oral communication skills.
• Ability to perform general mathematical calculations for the purpose of creating needs assessments, budgets, and so on.
• Able to conduct research into issues and products as required.
• Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment, communicating with all impacted parties and by troubleshooting and resolving issues with a sense of urgency to minimize any system downtime.

SAFETY

• Ensure that all injuries are immediately documented and called in to Human Resources Department.  
• Participate in on-going safety training.  
• Ensure that work areas are kept clean and safe and that employees operate under safe working conditions.
• Comply with any safety directives when working in production environments.
   

COMPANY EXPECTATIONS

• Comply with all Company policies and procedures as outlined in the employee handbook.  
• Maintain a good rapport with all employees of The Boyd Group.  
• Take responsibility in your area of employment with The Boyd Group  for reporting, making recommendations and correcting situations adverse to the Company’s best interest.

SUPERVISORY RESPONSIBILITIES:

• Direct and administrate a team of network & voice, cloud, DevOps engineers, and conduct performance reviews and corrective action.
• Manage disciplines suppliers 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, training certification and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 8 years experience managing and delivering infrastructure design and operational excellence.
• Exceptional knowledge of service and application delivery, as well as successful service level agreement accomplishments.
•  7 years successful leadership of an infrastructure team.
• Hands-on experience in troubleshooting hardware.
• Knowledge of current protocols, standards and platform, including TCP/IP,  BGP, Meraki, Google or Microsoft Suites
• Familiar with programming languages such as python, javascript, ruby
• Application support experience with Gitlab,  AWS, Azure
• Experience in interpreting the applicability of local and federal laws/regulations to company operations.

EDUCATION and/or EXPERIENCE:

• Four-year university degree or college diploma in the field of computer science and/or 7-10 years equivalent work experience.

 Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.  

Benefits That Drive Your Success
Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

About Us
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

Compensation Details:

$160,000 - $180,000 / Year

Compensation is commensurate with skill, education and experience.

Supplemental Pay: 

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including:

• Flexible PTO Plan
• 2 weeks of paid parental leave for Full Time employees who work a minimum of 30 hour per week
• 6 paid holidays annually 
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free prescription or non prescription safety glasses each year
• Annual Voluntary Uniform Stipend